How can we help?

General

• This is my first time at FACTS. What should I bring?
• Can I volunteer at FACTS?
• How can I pay at the fair?
• Is the programme always the same on every day?
• Are there signing sessions on the programme?
• What is a Q&A / Actor Panel?
• See all 10 articles

Tickets and queues

• Which ticket type should I buy when I want to focus on buying collector's items from exhibitors?
• What is a Priority ticket?
• Is it 100% certain that I can buy a ticket on the day itself?
• I have bought a ticket, but am unable to attend the event. Is it possible to receive a refund for my ticket?
• I purchased my ticket online, but I’ve still not received it. What should I do?
• Is it possible to purchase autographs without being present at FACTS?
• See all 12 articles

Cosplay

• My cosplay didn't get finished on time. Can I exchange my Cosplay ticket for a Standard ticket?
• Can I take pictures of cosplayers?
• Can I put on my cosplay at FACTS, in a changing room?
• Are cloakrooms and lockers available?
• Can I bring weapons to FACTS?
• Do I have to participate in the cosplay competition if I buy a cosplay ticket?
• See all 7 articles

Parking and travel

• Where are the parking spots for disabled people?
• Where can I park during FACTS?
• Can I get to FACTS by public transport?

Other

• Which languages will be spoken during panels, workshops and Q&A?
• Can I bring my own food & drinks to FACTS?
• Can I bring a bag to FACTS?
• Where are the restrooms?
• What should I do if I get lost?
• What happens to lost items?
• See all 15 articles